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Lifecycle Support Engineer 10-0500
Job Title Lifecycle Support Engineer
Job Reference 10-0500
Discipline Engineering
Location Aberdeen
Apply by 31 July 2010
Job description OBJECTIVES / SCOPE
The day to day management and support of allocated customer maintenance / project contracts.
Co-ordination and monitoring of all customers’ work scopes with other ASL departments and suppliers. Responsible for the review and management of minor changes to data sheets and procedures as required.

MAIN RESPONSIBILITIES
-Operation and support of team allocated maintenance / project contracts.
-Organising and control of onshore & offshore installation, commissioning and repair work.
-Provision of first point engineering support to personnel in the field.
-To ensure the timely submission of monthly reports as defined/required by support contracts.
-To ensure that regular face to face meetings are held with clients.
-Ensure updates are managed and filed as required.
-To encourage the full and correct utilisation of other support departments and disciplines.
-To manage minor changes to datasheets and procedures as necessary.
-To encourage the development of a proactive culture of service to customers.
-Check timelogs and invoices prior to submission to the client. Work towards the achievement of clean and correct invoices to improve cashflow.
-Co-ordinate and support technical investigations and reports.
-To manage Field Issue Logs (FIL’s) generated from issues raised during field work. To ensure all FIL’s generated are actioned and closed out in a timely manner.
-To ensure contract compliance on allocated maintenance / project contracts.
-Commercial management of all T&M and fixed price jobs.
-Ensure Mob & De-Mob meetings are held using accurate and relevant information in accordance with ASL Field Standing Procedure.
-Maintain good communications with other departments, clients and suppliers.

As necessary, perform other duties, requiring essentially the same level of skill & responsibility when required.

COMPETENCE REQUIREMENTS

QUALIFICATIONS
Desirable Requirement:
-Degree / HNC qualified in an engineering discipline.

SPECIFIC TRAINING / SPECIALIST SKILLS
Essential Requirements:
-Working knowledge in Word, Windows and Excel.

Desirable Requirements:
-Working knowledge in SAP.
-Ability to work offshore and overseas.

COMPETENCIES
Essential Requirements:
-Demonstrable engineering experience.
-Be able to plan and control deliveries, including return.
-Ability to plan own work.

Desirable Requirements:
-Ability to identify, define and implement changes in own engineering discipline. -Understanding of multidiscipline interactions and dependencies (including relations to Procurement, Construction and Subcontracting).
-Ability to follow-up responsibilities regarding technical integrity of an installation and/or equipment. Knowledge within degradation mechanisms and influencing factors.
-Demonstrable relevant industry experience.
-Demonstrable experience in the Subsea industry in the electro/hydraulic controls field equipment and systems.
-Demonstrable experience of the oilfield service industry.
-Demonstrable experience provision of pro-active support as part of a Customer Focused Team Environment.
-Good contractual and commercial awareness.
-Ability to develop job cards with necessary support documentation in order to prepare work packages for the installation work process (i.e. Mob packs).
-Ability to setup and configure applications and models. Training of users and perform services and support for projects.
-Ability to perform occupational health evaluations and initiate corrective actions.
-Knowledge in customs, transport and handling.
-Ability to understand contractual limitations and opportunities, including scope of work and interfaces, as well as commercial implications.
-Ability to check that all drawings conforms to the specifications and standards.
-Ability to provide necessary support during fabrication, installation and MC, onshore and offshore.
-Ability to understand what the product is, its functionality and how it fits/works.
-Ability to estimate.
-Ability to select documents and relevant procedures for field testing purposes.

PERSONAL SKILLS
Essential Requirements:
-Ability to work to a high specification in order to improve and maintain quality.
-Apply a systematic and logical approach.
-Be disciplined in developing organisational systems, procedures, rules and norms.
-Must have the drive and enthusiasm to work to tight deadlines.
-Must seek direction and authority from others when and if appropriate, and achieve set goals in an efficient and timely manner.
-Good time-management and organisational skills.
-Confident communicator both verbally and written.
-Focus on results and willingly tackle problems or conflicts which threaten their achievement.
-Be able to work as part of a team and exercise tolerance and consistency when dealing with others.
-Be able to establish, develop and maintain customer relations.
-Be a self starter, capable of working on own initiative in order to achieve tasks and overcome problems as well as provide direction for others.
-Proactive, flexible and decisive with the ability to be innovative and challenging in line with Company values.
-Be accommodating and receptive to change.

Desirable Requirement:
-Good presentation skills
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