| Title |
CONTACT CENTRE - Customer Service and Sales Advisor |
| Job Description |
PRIMARY DUTIES & RESPONSIBILITIES
1. Handle a wide range of Customer queries regarding the day-to-day running of their credit card accounts.
2. Ensure all opportunities are maximised for the promotion of a variety of products and services including LSP, CPP, Loans and Balance Transfers, achieving targets on a monthly basis..
3. Always ensure that responsibility is taken for resolving Customer queries to ensure customer delight
4. Maintain a high level of product knowledge and awareness of bankwide activities and issues.
5. Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
QUALIFICATIONS - REQUIRED
• Strong quality focus
• Convey a professional, courteous and positive attitude when dealing with Customers.
• Strong oral and written communication skills.
• Ability to work effectively in a high volume, sales-orientated environment.
• Self-motivated and results-orientated.
• Excellent attention to detail.
• Flexible.
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