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Opportunities at Irving

Job Posting #: 12-0166
Job Title: Loadbuilder
City: Saint John
State/Province: NB

Irving Oil is the regional refining and marketing company serving customers in Eastern Canada and New England. We offer challenging and rewarding employment opportunities throughout our company, and are always seeking committed and talented people to join our team. Duties include:

  • Build Loads for trucks, review driver completions, determine customer service levels
  • Researches, analysis and evaluates relevant information to drive efficiencies.
  • Identifies issues that may impact the quality of work and takes initiative to address issues whenever appropriate.
  • Utilizes technology to effectively gather and respond to requests for information by both internal and external sources.
  • Shares knowledge of product and service offerings with a broad audience.
  • Takes ownership until a problem is resolved.
  • Takes personal responsibility for following through on promises and commitments.
  • Is accountable and openly confronts issues to achieve business results.
  • Drives collective ownership of team goals and objectives.
  • Effectively applies knowledge and application of service policies and procedures.
  • Effectively communicates and responds to different situations and audiences.
  • Makes difficult and time sensitive decisions to support business objectives.
  • Demonstrates and communicates company values and Irving Promise behaviours.
  • Effectively manages exceptions within established parameters.
  • Escalates issues when required to determine appropriate solution.
  • Provides analysis utilizing best practices and runs own report for area (stand by time, travel time, productivity, activity analysis, work hours, exception reports).
  • Utilizes various scenarios to provide recommendations to management (optmizing performance, costs savings, opportunity anaylsis, etc.)
  • Understands impact of own decisions and actions on business outcomes related to own area of responsibility.
  • Effectively brings forward and where applicable, implements recommendations, suggestions and/or strategies to optimize performance and proactively address issues.
  • Responsible for ensuring there is time allocated for future bookings based on capacity and demand forecast.
  • Maximize the productivity and efficiencies by locating calls in the same zone.
  • Ensure each driver for own area is productive.
  • Post Secondary Education and/or equivalent experience in a customer service environment required.
  • 2-3 years operations or customer service experience.  Previous exposure to the distribution industry would be as asset.
  • Must be able to work well in a team environment.  Good communication skills both verbal and written.  Team Player that can accept shared responsibility.  Excellent customer service skills.
  • Problem solving skills, strong analytical skills, excellent computer skills, attention to detail and effective time management.  
  • Geography (Canada and New England), Truck Utilization Concepts, Trucking Industry, Compliance regulations, metric conversions on gallons, miles, barrels
  • Must have strong asset management skills, time management skills, and analytical & problem solving skills, Be computer competent and team oriented
  • Previous load planning/dispatching experience would be an asset
  • Must be able to work productively in a dynamic stressful environment
Number of Openings 1
Position Location: 201 Crown Street
Bilingual Requested: No
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