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Job Posting #: 13-0193
Job Title: Team Leader - Collections
City: Saint John
State/Province: NB
Description: Irving Oil is the regional refining and marketing company serving customers in Eastern Canada and New England. We offer chanllenging and rewarding employment opportunities throughout our company, and are always seeking committed and talented people to join our team.
We are currently recruiting for a Collections Team Leader to lead and motivate a group of collectors responsible for our branded and unbranded fuels.

Responsibilities include (but not limited to):

- Assisting team members to resolve collection issues
- Ensure all policies and procedures are being followed and that appropriate controls are in place
- Lead the performance management process for direct reports
- Provide feedback and coaching to direct reports
- Manage pre-pay customers
- Contact customers via telephone, email and fax
- Prioritize calls based on objective criteria
- Review daily agers and over-limit reports
- Responsible for managing and collecting on a portfolio of customers
Requirements: Post Secondary education and/or credit designations is preferred
Ability to multi-task, and work in a fast paced environment
Strong leadership, coaching and decision making skills
Strong communication both written and verbal
Excellent time management skills
Bilingualism would be an asset
Strong computer skills in Microsoft office
Ability to handle customer conflicts, negotiate and able to create a customer client confidential relationship.
Number of Openings 1
Position Location: Saint John
Bilingual Requested: No
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