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Supervisor - Operations
Irving Oil is the regional refining and marketing company serving customers in Eastern Canada and New England. We offer challenging and rewarding employment opportunities throughout our company, and are always seeking committed and talented people to join our team. Duties include: This position will have primary responsibility for hiring and ensuring that drivers and technicians are scheduled and available as required to meet business needs and minimize cost. Follow-up on issues relating to complaints or concerns on services performed, incidents and deliveries, evaluate situations, and represent IOL with Customers in potentially contentious situations. Provide basic information to Customers on products, services and credit and if necessary/appropriate refer to appropriate contacts (e.g. salesperson or Customer Service Representitives) Provide feedback and coaching on job performance including Customer service, adherence to processes, practices and regulatory requirements, quality and quantity of work, organization and cleanliness of vehicles & equipment. These positions will take action within defined guidelines to satisfy Customers and deal with issues and emergencies. Develops and implements practices to improve customer and employee satisfaction. Position will contribute to analysis of routes, numbers of drivers/technicians, productivity etc but will not have full responsibility for this analysis. Will be accountable for expenses based on budgeted amounts and will be responsible to deliver or exceed targeted measures of productivity. Accountable for budget
Must have a post secondary education and/or 3 to 5 years of experience in an operations role and a minimum of 2 years prior supervisory experience.
Ability to work well within a team is a must.
Detail oriented and self motivated.
Strong verbal and written communication is required.
Strong computer skills and knowledge of current policies and procedures are required.
Number of Openings
41-60 hours per week
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