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Opportunities at Irving

Job Posting #: 13-0130
Job Title: Customer Service Representative I
City: Saint John
State/Province: NB

Irving Energy is the regional refining and marketing company serving customers in Eastern Canada and New England. We offer challenging and rewarding employment opportunities throughout our company, and are always seeking committed and talented people to join our Customer Contact Center:

Duties include:

  • Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, natural gas, and diesel.
  • Provide point of contact for our customers and excellence through verifying and updating customer account information, trouble-shooting and/or sovling account related problems, managing the needs of customers and escalating issues as appropriate.
  • Providing accurate information on products and services as well as educating customers on our products and services.
  • Perform account maintenance by ensuring customer records are up to date and accurate information is recorded.
  • Partner with other departments to follow-up with all customer inquiries.
  • Contribute to a team environment by performing other duties as required. 


  • Post secondary degree or equivalent experience an asset
  • Ability to listen and respond to customer inquiries
  • Customer service experience, and knowledge of business procedures an asset
  • Ability to work well within a team environment
  • Strong verbal and written communication skills
  • Problem solving and decision making skills
  • Negotiation skills required
  • Sales background an asset
  • Computer skills are required
Number of Openings 12
Position Location: 201 Crown Street
Bilingual Requested: No
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