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Job Posting #: 13-0020
Job Title: IT - Loyalty Systems Engineer
City: Saint John
State/Province: NB

Irving Oil is a regional refining and marketing company serving customers in Eastern Canada and New England. We offer challenging and rewarding employment opportunities throughout our company, and are always seeking committed and talented people to join our team.

We are currently seeking an IT Loyalty Systems Engineer to join our team.

Job Description:

The Loyalty Systems Engineer is responsible for the planning, testing, implementation, documentation, training and support of all hardware and software integration with both cloud based and system based best of breed loyalty programs. The role requires understanding of various retails systems, loyalty systems and POS systems.  It would be extremely beneficial to have diverse systems integration experience across Tier One fuel and convenience retail POS systems such as VeriFone, Gilbarco, Dresser-Wayne, Radiant/NCR and Bulloch Technologies.  A thorough understanding of systems and network architecture is required for this role.

Duties Include:

·         Managing development and integration activities including initial assessment, requirements, design, development, support and maintenance

·         Minimizing speed to market through effective resource selection, planning, utilization and forecasting integration

·         Proactively identifying integration delays and bottlenecks during integration initiatives

·         Provide subject matter expertise to the business or other IT departments

·         Directing the efforts of internal and external resources in the design, development and implementation of systems applications

·         Holds the role of product owner for all third party loyalty application integration with store systems

·         Maintaining and participating in the creation of the loyalty and store systems product road map

·         Coordinating and overseeing product development from inception through implementation

·         Working with internal customers to explore and solution loyalty systems technology opportunities

·         Evaluating technology project status and providing realistically obtainable delivery dates

·         Loyalty system configuration and software defect resolution

·         Relationship management with loyalty vendors and internal customers

Participate in large scale IT projects outside of direct area of responsibility as require


·         Bachelor’s Degree in a technical field or relevant technical management experience

·         Previous experience implementing store systems including one or more Loyalty Systems

·         Experience with Store Applications, including: point of sale, debit, credit, price management, returns and customer relationship applications such as gift card and loyalty

·         POS Support Accreditation within the fuel and convenience retail segment

·         Understanding of mobile and web applications and their role within loyalty programs

·         ITIL certification or equivalent experience

·         MCSE certification or equivalent experience

·         PMP certification or equivalent experience

·         10+ progressive IT experience

·         5+ years of store systems experience

·         5 years of vendor management experience 

Professional Skill Requirements

·         Excellent communication (written and oral) and interpersonal skills

·         Ability to work creatively and analytically in a problem solving environment

·         Desire to work in an information systems environment

·         Strong team player able to work effectively with business and IT professionals

·         Ability to independently research market trends in retail IT operations

Number of Openings 1
Position Location: Saint John
Bilingual Requested: No
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