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Job Posting #: 13-0111
Job Title: Credit Management Associate I
City: Saint John
State/Province: NB
Description:

Irving Energy is an energy and marketing company serving customers in Eastern Canada and New England. We offer challenging and rewarding employment opportunities throughout our company, and are always seeking committed and talented people to join our team.  We are currently looking for a Commerical Credit Management Associate. 

Duties include:

  • Analyze Residential portfolio and prioritize collection follow through with customers regarding outstanding balances by  phone, email and letter.
  • Maximize portfolio key performance indicators while balancing customer retention and protecting receivables.
  • Review previous collection actions to determine core reason for non-payment
  • Work as a liaison with other departments to resolve credit issues.
  • Complete account maintenance as required, escalating to appropriate departments to gain payment commitments, communicate with customers to request financial information and process payments.
  • Calculate finance charges and communicate effectively
  • Responsible for inbound and outbound collection calls
  • Support other departments within the credit team when call volume requires
  • Perform recommendations for accounts to be sent for further collection action, including collection agency, small claims, legal and write offs.
  • Perform account maintenance through account reconciliation, reprinting invoices, and pricing issues to keep the customer database updated and accurate.
  • Prepare reports for management by reviewing portfolio accounts and presenting using various Microsoft Office programs
Requirements:
  • High school diploma required; post secondary education is preferred
  • Understanding of business cycle and structures, economic, industry and geographic risks are required 
  • Previous collection experience would be an asset
  • Ability to work in a team environment 
  • Strong communication and negotiation skilles required
  • Proficient with Microsoft Office
  • Basic accounting skills and computer literacy is required
  • Good organizational skills
Number of Openings 1
Position Location: Saint John
Bilingual Requested: No
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